Careers

SYSTEMS ENGINEER

New York, NY

ABOUT FRANKLY:

Frankly (TSX VENTURE: TLK) builds an integrated software platform for media companies to create, distribute, analyze and monetize their content across all of their digital properties on web, mobile and TV. Its customers include NBC, ABC, CBS and FOX affiliates, as well as other leading media organizations. Collectively, Frankly reaches nearly 60 million monthly users in the United States. The company is headquartered in San Francisco with major offices in New York. To learn more, visit www.franklyinc.com.

RESPONSIBILITIES:

  • Main focus is to provide technical expertise and platform leadership in areas of data center server management, networking, firewall & load balancing technologies, as well as AWS cloud infrastructure deployments
  • Experience with AWS, including the management of EC2 clusters across multiple regions and availability zones. Bonus points if you used CloudFormation or Elastic Beanstalk
  • Experience with configuration and management of Content Delivery Networks such as Akamai or Fastly
  • Coordinate, develop and implement scalable network solutions to meet the changing needs of our business. In doing so, you are focused on quality, simplicity and security at the core
  • Identify more effective ways to monitor network performance and make recommendations for improvement
  • Document and track performance, experience, and system metrics
  • Coordinate change planning and formal change control process to systems in order to ensure internal and external SLA’s are met
  • Assist in the management of server environment related tasks as needed
  • Monitor environment to keep network/systems available
  • Provide Tier II Ticket Resolution/support, including supporting the business via a scheduled on-call rotation
  • Be very customer focused in all support tasks

 REQUIRED SKILLS / EXPERIENCE

  • Experience with core AWS services such as VPC, EC2, ELB, RDS, S3 and Route 53
  • Experience with hybrid environments – On premise and cloud
  • Migrations from on premises infrastructure to cloud are a plus
  • Experience with VMWare and managing virtualized resources
  • Experience using Docker containers
  • Excellent knowledge of LAN and WAN troubleshooting
  • Knowledge of TCP/IP – able to diagnose network problems
  • Knowledge of multiple telecom circuits such as T1, DS3, etc.
  • Diverse in implementing/working with multiple vendors/hardware such as Cisco, Foundry-Brocade, Citrix-Netscaler, Juniper, Dell, EMC, etc.
  • Implementing such security protocols such as IPSec, NAT, etc.
  • Ability to manage DNS, FTP, IIS and DHCP
  • Ability to manage and troubleshoot Active Directory/Windows
  • Excellent server hardware and OS troubleshooting skills
  • Excellent oral and written communication skills
  • Strong problem-solving skills
  • Excellent organizational & time-management skills.
  • Ability to effectively handle stress and deadlines.  (Requires an individual with demonstrated success in these areas and no history of difficulty maintaining performance under stress.)
  • Flexible schedule – including the ability to work late nights, early mornings and weekends as needed.
  • 24 x 7 on-call status required
  • Ability to work in a team environment and/or as an individual contributor, as required
  • At least 5 years of relevant experience
  • Bachelor’s Degree or higher required
  • CCNA, MCP/ MSCE Certifications are a plus

If interested in the job, please send your resume and cover letter to: engineeringjobs@franklyinc.com with SYSTEMS ENGINEER in the subject line.

 


SENIOR SOFTWARE ENGINEER

San Francisco, CA

RESPONSIBILITIES:

  • Architect and lead development of flagship CMS platform
  • Ensure consistent quality and test coverage across CMS codebase
  • Build reusable libraries for use by the CMS platform and other teams
  • Design customer-facing APIs for access to underlying CMS services
  • Collaborate with the open-source community to enable bi-directional code sharing
  • Optimize application for performance, scalability, stability and security
  • Work with product management team to meet customer requirements

REQUIRED SKILLS / EXPERIENCE

  • At least 5 years of relevant technical experience
  • Hands-on work with multiple web application frameworks
  • Full-stack Node.js development experience a plus
  • Expertise in multiple programming languages, including OO languages such as Java
  • JavaScript, Golang and C# experience a plus
  • Comfort with continuous integration and continuous deployment processes
  • Amazon Web Services or similar cloud infrastructure experience a plus
  • Strong software architecture and problem-solving skills
  • Familiarity with large-scale web application design patterns a plus
  • Strong oral and written communication skills with collaborative focus
  • Experience working across multiple projects with authority in several domains
  • Excellent organizational and time-management skills
  • Bachelor of Science in Computer Science, Mathematics, or related field

If interested in the job, please send your resume and cover letter to: engineeringjobs@franklyinc.com with SENIOR SOFTWARE ENGINEER in the subject line.

 


ADVERTISING OPERATIONS MANAGER

New York, NY

RESPONSIBILITIES:

  • Play a managerial role in the ongoing development and monitoring of Frankly Programmatic Operations and Ad Operations.
  • Manage junior members of the ad ops team.
  • Closely collaborate with Programmatic Sales to secure additional revenue.
  • Onboard and manage revenue streams for programmatic campaigns.
  • Work in tandem with sales, client services, external clients and vendors to implement and manage direct and programmatic ad campaigns.
  • Thoroughly review new vendor opportunities and make recommendations working closely with the Head of Advertising.
  • Evaluate and enhance scalable processes for both local and national revenue activities.
  • Closely collaborate with cross functional teams to ensure that all revenue opportunities are vetted appropriately for the business.
  • Manage the testing and QA of new ad-related features and products.
  • Ensure a holistic view of the ad server to achieve greater goals on the national sales side as well as aid local stations with direction on incremental revenue enhancements.
  • Stay abreast of current and upcoming ad operations capabilities in the industry.
  • Escalate issues to Google and other third party providers as needed and follow up to ensure timely resolution.
  • Manage the migration and launch processes involved in migrating to new ad serving solutions and technologies associated with ad serving systems. This will often require communication with internal teams such as Technology and Product.

REQUIRED SKILLS/EXPERIENCE:

  • BS or equivalent.
  • Successful candidates must have 5 or more years of experience in ad serving and ad management technologies (e.g., DFP Premium, AdX, etc.).
  • Familiarity with common browser-based debugging tools (Fiddler, etc.).
  • Strong troubleshooting, analytical and problem-solving abilities.
  • Detail-oriented.
  • Success working in a fast paced environment.
  • Ability to manage multiple concurrent projects work under tight deadlines.
  • Experience managing a team as well as the proven ability to collaborate cross-functionally.
  • Strong written and verbal communication skills, excellent listening skills and the ability to adjust to the personalities of various internal and external people.
  • Ability to synthesize, analyze and extract insights from ad technology.
  • Must have a great attitude and be to hungry make an impact.

If interested, please email cover letter and resume to advertisingjobs@franklyinc.com with ADVERTISING OPERATIONS MANAGER in the subject line. 

 


LOCAL SALES DESIGNER

New York, NY

RESPONSIBILITIES:

  • Daily fulfillment of web production projects and client requests.
  • Schedule and conduct webinars with advertising clients and station account executives to walk through our product, discuss category-focused content and imagery execution, and collect assets required for build out
  • Conduct quality assurance on assigned projects by other team members
  • Work closely with the team on any client feedback to provide support and discover solutions to keep product current with technology and trends
  • Prepare requested Google Analytics reports
  • Share ideas and discuss execution in designing marketing materials focused on our product to make our clients’ jobs easier
  • Collaborate with team on creative design solutions for our client programs and products

REQUIREMENTS:

  • Bachelor’s degree in design or equivalent experience
  • 1-2 years experience in web design/development
  • Excellent writing and communication skills
  • Great organization and time management skills and is detail oriented
  • Demonstrate design skills with a strong portfolio
  • Proficiency in visual design software (i.e. Photoshop, Illustrator, Sketch, etc.)
  • Proficiency in programming software (i.e. Dreamweaver, Coda, Sublime, etc.)
  • Experience working with templates and within a CMS (i.e. WordPress)
  • Proficiency in HTML, CSS, Javascript, and jQuery
  • Familiarity with Google Analytics, Salesforce, and a background in customer service is a plus
  • Must have a great attitude and be to hungry make an impact

If interested, please email cover letter and resume to advertisingjobs@franklyinc.com with LOCAL SALES DESIGNER in the subject line. 


SENIOR SOFTWARE ARCHITECT

New York, NY

RESPONSIBILITIES:

  • Manage local and remote team of software engineers
  • Architect and lead development of flagship CMS platform
  • Ensure consistent quality and test coverage across CMS codebase
  • Build reusable libraries for use by the CMS platform and other teams
  • Design customer-facing APIs for access to underlying CMS services
  • Collaborate with the open-source community to enable bi-directional code sharing
  • Optimize application for performance, scalability, stability and security
  • Work with product management team to meet customer requirements
  • Mentor and guide career growth for direct reports

REQUIRED SKILLS / EXPERIENCE

  • At least 7 years of relevant technical experience
  • Experience managing a software team, with offshore management a plus
  • Hands-on work with multiple web application frameworks
  • Full-stack Node.js development experience a plus
  • Expertise in multiple programming languages, including OO languages such as Java
  • JavaScript, Golang and C# experience a plus
  • Comfort with continuous integration and continuous deployment processes
  • Amazon Web Services or similar cloud infrastructure experience a plus
  • Strong software architecture and problem-solving skills
  • Familiarity with large-scale web application design patterns a plus
  • Strong oral and written communication skills with collaborative focus
  • Experience working across multiple projects with authority in several domains
  • Excellent organizational and time-management skills
  • Ability to effectively handle deadlines and stress
  • Bachelor of Science in Computer Science, Mathematics, or related field

If interested in the job, please send your resume and cover letter to: engineeringjobs@franklyinc.com with SENIOR SOFTWARE ARCHITECT in the subject line.

 


AD TECH ENGINEER

New York, NY

RESPONSIBILITIES:

The Ad Tech Engineer will be the primary stakeholder for implementing and maintaining ad technology for Frankly. Strategically, this role will future-proof our ad tech stack and CMS implementation and help identify optimization strategies and partnerships that can improve our advertising delivery process, reduce latency, and increase monetization. Operationally, this role will be the primary liaison for day-to-day collaboration between ad operations, engineering, and product development, handling on-boarding and maintenance of new ad tech vendors and publisher partners across all platforms (web, app, and OTT). The Ad Tech Engineer will report up through the Advertising Team and work directly with the Director of Ad Operations and Head of Advertising to develop and implement new ad products, in collaboration with all company stakeholders, including Client Services, Product, Project, Analytics, and CMS development.

OTHER RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

  • Consulting on technical documentation during Product review phase
  • Technical site optimization review
  • Implementing code via Front-End development with Frankly’s proprietary CMS and video player (React, Node.js, .NET)
  • Test scenario development for QA team
  • Facilitation of opportunities for A/B testing
  • Some project management

REQUIRED SKILLS / EXPERIENCE:

  • 3-5 years experience building modern front-end applications with HTML5, CSS3, and JavaScript
  • Experience with XML and XSLT a plus (for legacy platform)
  • Hands on experience with a front-end framework, such as Angular, Ember, or React
  • Advanced knowledge of javascript and HTTP debugging, using dev tools, Charles Proxy, Fiddler, Wireshark etc
  • Experience building solutions using Google’s DFP and IMA javascript SDK
  • Knowledge of ad servers and digital marketing technology
  • Deep understanding of web-tracking and ad tagging technologies
  • Knowledge of programmatic sales solutions (DSPs, SSPs, Ad Networks)
  • Understanding of version control tools such as Git
  • Experience with advertising ecosystem providers such as DOMO, Chartbeat, Freewheel, Lotame, Moat, Krux, a plus
  • Must be comfortable with high-visibility inside of Frankly, as well as with our client base

If interested in the job, please send your resume and cover letter to: advertisingjobs@franklyinc.com with AD TECH ENGINEER in the subject line.

 


TECHNICAL SUPPORT SPECIALIST (CLIENT-FACING)

Remote (Headquartered in New York, NY)

OVERVIEW:

As a Technical Support Specialist at Frankly, you will spend your days helping our clients troubleshoot technical issues with our proprietary CMS, video hardware, and video software. Your technical mastery of the Frankly website and video platforms will be invaluable to our clients and through email, phone, and chat you’ll help resolve their issues with your thoughtful assistance. In addition, you will have the opportunity to work directly with our internal technology teams to resolve more complex issues and provide testing feedback during releases.

Our team provides 24/7 support, so you must be willing to work a rotating shift and flexible schedule including nights, overnights, weekends and holidays.

This position requires superior written and verbal communication skills.

Applications without a cover letter will not be considered.

 RESPONSIBILITIES:

  • Field and efficiently diagnose client reported technical issues via phone, email, and chat
  • Provide clear, professional and friendly communications to both clients and internal Frankly contacts through the troubleshooting process to resolution.
  • Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
  • Utilize and monitor diagnostic tools to isolate and resolve system issues. Perform diagnostic and troubleshooting for various system components.
  • Provide training to clients regarding support issues and software installations, changes, or upgrades
  • Be willing to work a rotating shift and flexible schedule including nights, overnights, weekends and holidays
  • Share the knowledge you gain on the job by contributing articles to our internal and client-facing knowledge bases
  • Participate in training and orientation of new team members as your expertise increases
  • Provide support and testing feedback to our Technology team during weekend and off-hours deployments

KEY COMPETENCIES: 

  • Excellent communication skills – both verbal & written
  • Efficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment
  • Complex problem-solving and decision-making skills
  • Expertise in internet technologies, including: Windows, web-based applications, Microsoft Web server applications, video streaming, FTP, and HTML
  • 2+ years of experience in a technical customer support role
  • Bachelor’s degree or better in a technical field (CS/Math/Stats/Engineering)

BONUS POINTS: 

  • Prior experience or genuine interest in local news and/or video production
  • Prior experience with DFP or genuine interest in ad trafficking
  • Experience with defect tracking software like JIRA
  • Experience with ticketing software like Salesforce

If interested in the job, please send your resume and cover letter to: technicalsupportspecialist@franklyinc.com