Careers

AD TECH ENGINEER

New York, NY

ABOUT FRANKLY:

We build an integrated software platform for brands and media companies to create, distribute, analyze and monetize their content across all of their digital properties on web, mobile, and TV. Our customers include NBC, ABC, CBS and FOX affiliates, as well as top fashion brands, professional sports franchises and global organizations. Collectively, we reach nearly 80 million monthly users in the United States. The Company is publicly traded on the TSX Venture Exchange and trading under ticker “TLK.” Frankly is headquartered in San Francisco with major offices in New York. To learn more, please visit www.franklyinc.com or email press@franklyinc.com.

RESPONSIBILITIES:

The Ad Tech Engineer will be the primary stakeholder for implementing and maintaining ad technology for Frankly. Strategically, this role will future-proof our ad tech stack and CMS implementation and help identify optimization strategies and partnerships that can improve our advertising delivery process, reduce latency, and increase monetization. Operationally, this role will be the primary liaison for day-to-day collaboration between ad operations, engineering, and product development, handling on-boarding and maintenance of new ad tech vendors and publisher partners across all platforms (web, app, and OTT). The Ad Tech Engineer will report up through the Advertising Team and work directly with the Director of Ad Operations and Head of Advertising to develop and implement new ad products, in collaboration with all company stakeholders, including Client Services, Product, Project, Analytics, and CMS development.

OTHER RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

  • Consulting on technical documentation during Product review phase
  • Technical site optimization review
  • Implementing code via Front-End development with Frankly’s proprietary CMS and video player (.net, PHP, node.ns, react)
  • Test scenario development for QA team
  • Facilitation of opportunities for A/B testing
  • Some project management

REQUIRED SKILLS / EXPERIENCE:

  • 3-5 years experience building modern front-end applications with HTML5, CSS3, and JavaScript
  • Experience with XML and XSLT a plus (for legacy platform)
  • Hands on experience with a front-end framework, such as Angular, Ember, or React
  • Advanced knowledge of javascript and HTTP debugging, using dev tools, Charles Proxy, Fiddler, Wireshark etc
  • Experience building solutions using Google’s DFP and IMA javascript SDK
  • Knowledge of ad servers and digital marketing technology
  • Deep understanding of web-tracking and ad tagging technologies
  • Knowledge of programmatic sales solutions (DSPs, SSPs, Ad Networks)
  • Understanding of version control tools such as Git
  • Experience with advertising ecosystem providers such as DOMO, Chartbeat, Freewheel, Lotame, Moat, Krux, a plus
  • Must be comfortable with high-visibility inside of Frankly, as well as with our client base

If interested, please email resume to networkengineer@franklyinc.com

 


 

NETWORK ENGINEER

New York, NY

ABOUT FRANKLY:

We build an integrated software platform for brands and media companies to create, distribute, analyze and monetize their content across all of their digital properties on web, mobile, and TV. Our customers include NBC, ABC, CBS and FOX affiliates, as well as top fashion brands, professional sports franchises and global organizations. Collectively, we reach nearly 80 million monthly users in the United States. The Company is publicly traded on the TSX Venture Exchange and trading under ticker “TLK.” Frankly is headquartered in San Francisco with major offices in New York. To learn more, please visit www.franklyinc.com or email press@franklyinc.com.

RESPONSIBILITIES:

  • Main focus is to provide technical expertise and platform leadership in areas of data center server management, networking, firewall & load balancing technologies, as well as AWS cloud infrastructure deployments
  • Experience with AWS, including the management of EC2 clusters across multiple regions and availability zones. Bonus points if you used CloudFormation to deploy into AWS.
  • Experience with configuration and management of Content Delivery Networks such as Akamai or Fastly
  • Coordinate, develop and implement scalable network solutions to meet the changing needs of our business. In doing so, you are focused on quality, simplicity and security at the core.
  • Identify more effective ways to monitor network performance and make recommendations for improvement.
  • Document and track performance, experience, and system metrics.
  • Coordinate change planning and formal change control process to systems in order to ensure internal and external SLA’s are met
  • Assist secondarily in the management of server environment related tasks as needed
  • Monitor environment to keep network/systems available
  • Provide Tier II Ticket Resolution/support, including supporting the business via a scheduled on-call rotation
  • Be very customer focused in all support tasks

REQUIRED SKILLS / EXPERIENCE:

  • Experience with core AWS services such as VPC, EC2, ELB, RDS, S3 and Route 53
  • Experience with hybrid environments – On premise and cloud.
  • Migrations from on premises infrastructure to cloud are a plus
  • Understanding of Amazon Identity and Access Management (IAM) architecture
  • Excellent knowledge of LAN and WAN troubleshooting
  • Knowledge of TCP/IP – able to diagnose network problems.
  • Have an understanding of various routing protocols (i.e. RIP, BGP, etc.)
  • Knowledge of multiple telecom circuits such as T1, DS3, etc.
  • Diverse in implementing/working with multiple vendors/hardware such as Cisco, Foundry-Brocade, Citrix-Netscaler, Juniper, etc.
  • Knowledge of standard cabling technologies such as UTP (Category 3, 5, 5e and 6), Fiber Optic (single mode, multi mode), and Coaxial.
  • Implementing such security protocols such as IPSec, NAT, etc.
  • Ability to manage DNS, FTP and DHC
  • Ability to manage and troubleshoot Active Directory/Windows & IIS
  • Excellent server hardware and OS troubleshooting skills
  • Excellent oral and written communication skills.
  • Strong problem-solving skills.
  • Excellent organizational & time-management skills.
  • Ability to effectively handle stress and deadlines.  (Requires an individual with demonstrated success in these areas and no history of difficulty maintaining performance under stress.)
  • Flexible schedule – including the ability to work late nights, early mornings and weekends as needed.
  • 24 x 7 on-call status required.
  • Ability to work in a team environment and/or as an individual contributor, as required.
  • At least 5 years of relevant experience.
  • Bachelor’s Degree or higher required
  • CCNA, MCP/ MSCE Certifications are a plus

If interested, please email resume to networkengineer@franklyinc.com

 


 

Technical Support Specialist (Client-Facing)

Remote (Headquartered in New York, NY)

ABOUT FRANKLY:

We build an integrated software platform for brands and media companies to create, distribute, analyze and monetize their content across all of their digital properties on web, mobile, and TV. Our customers include NBC, ABC, CBS and FOX affiliates, as well as top fashion brands, professional sports franchises and global organizations. Collectively, we reach nearly 80 million monthly users in the United States. The Company is publicly traded on the TSX Venture Exchange and trading under ticker “TLK.” Frankly is headquartered in San Francisco with major offices in New York. To learn more, please visit www.franklyinc.com or email press@franklyinc.com.

OVERVIEW:

As a Technical Support Specialist at Frankly, you will spend your days helping our clients troubleshoot technical issues with our proprietary CMS, video hardware, and video software. Your technical mastery of the Frankly website and video platforms will be invaluable to our clients and through email, phone, and chat you’ll help resolve their issues with your thoughtful assistance. In addition, you will have the opportunity to work directly with our internal technology teams to resolve more complex issues and provide testing feedback during releases.

Our team provides 24/7 support, so you must be willing to work a rotating shift and flexible schedule including nights, overnights, weekends and holidays.

This position requires superior written and verbal communication skills.

Applications without a cover letter will not be considered.

 RESPONSIBILITIES:

  • Field and efficiently diagnose client reported technical issues via phone, email, and chat
  • Provide clear, professional and friendly communications to both clients and internal Worldnow contacts through the troubleshooting process until resolution.
  • Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
  • Utilize and monitor diagnostic tools to isolate and resolve system issues. Perform diagnostic and troubleshooting for various system components.
  • Provide training to clients regarding support issues and softwareinstallations, changes, or upgrades
  • Be willing to work a rotating shift and flexible schedule including nights, overnights, weekends and holidays
  • Share the knowledge you gain on the job by contributing articles to our internal and client-facing knowledge bases
  • Participate in training and orientation of new team members as your expertise increases
  • Provide support and testing feedback to our Technology team during weekend and off-hours deployments

KEY COMPETENCIES: 

  • Excellent communication skills – both verbal & written
  • Efficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment
  • Complex problem-solving and decision-making skills
  • Expertise in internet technologies, including: Windows, web-basedapplications, Microsoft Web server applications, video streaming, FTP, and HTML
  • 2+ years of experience in a technical customer support role
  • Bachelor’s degree or better in a technical field (CS/Math/Stats/Engineering)

BONUS POINTS: 

  • Prior experience or genuine interest in local news and/or video production
  • Prior experience with DFP or genuine interest in ad trafficking
  • Experience with defect tracking software like JIRA
  • Experience with ticketing software like Salesforce

If interested, please send resume and cover letter to technicalsupportspecialist@franklyinc.com